How we operate and
ensure quality
Our Quality Management System(PDCA)
- Our Quality Management System is governed by the master PDCA (Plan-Do-Check-Act) cycle that is tailored to each site in detail.
- System or schedule is of no use if it’s not followed.
- It is our promise that the PLAN presented to you is our COMMITMENT that we will use and follow without failing.
PLAN(PDCA)
Identify
- Listen carefully to client’s needs and concerns.
- Use our expertise in discussion with client.
- Set clear scope and key areas.
- Identify optimal and cost effective solution.
Propose
- Internal Discussion.
- Draft Work Procedure is developed.
- Estimate is made upon a breakdown of labour, materials, other costs and company margin.
- Proposal is presented outlining Team, Quality and Cost.
Start
- Contract is settled.
- Draft – Work Procedure, Training, Materials, Checklist, Audit Report, Issue Management, Communication Management pack is developed and presented.
- A dedicated supervisor is allocated.
- Cleaner(s) are allocated.
DO(PDCA)
Week 1 to 2
- Dedicated supervisor team does the work initially to fully understand each site.
- Efficient work procedures / methods are developed and updated to the Work Procedures Manual.
- Detailed initial cleaning is done as required.
- Cleaning Pack is finalised including Work Procedure, Training Manual, Checklist & Audit Report.
- Frequent communication with client and site visit(s).
Week 2 to 3
- Cleaner(s) are allocated and full training is provided.
- Cleaning is checked by the dedicated supervisor every day for a minimum one to two weeks.
- Frequent communication with client and site visit continues.
Week 4 +
- Team is settled with confidence and regular maintenance starts.
- Cleaners use checklist.
- Continue monitoring quality using CHECK cycle.
CHECK(PDCA)
Assure Quality
- Cleaning Pack / Quality Assurance System is in place.
- Supervisor visits the site on an agreed schedule (normally every 2 to 4 weeks) for inspection.
- Site Manager visits the site on an agreed schedule (normally once a month) for inspection and meeting with client.
- Checklist, Inspection Report & Audit Report are used, see some of the sample documents currently in use.
ACT(PDCA)
Identify Issue
- Issue identified from inspection or reported by client.
- Issue recorded in inspection report / issue register and reported to management and client.
Develop Remedy Plan
- Understand issue, discuss with cleaner(s).
- Develop remedy plan – ‘Do what’, ‘Monitor how long’ and ‘Close if’.
- Remedy plan may result in change of team or responsible cleaner.
Understand Issue
- ‘Close if’ condition is met and issue is closed, recorded and reported.
- Otherwise, continue until it’s satisfied as per Remedy Plan.
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